Client's most Frequently Asked Questions
How do I create an account?
On any page there will be an GET STARTED orange button - click on this link and enter your details to register for your FREE account and you are ready to use any of the services.
How do I submit my photos?
Firstly create an account and then you can Upload your photos from your computer. Alternatively if you already have an account, just login and then select Upload Photos.
Copyright of my new image?
You will! Foto Enchanter do not claim any copyright to derivative retouched/edited images submitted by customers, and you will always be the only copyright owner.
What Photo Size limit i can upload?
Yes, normally image size must not exceed 10 MB but this is usually more than sufficient for most images. But Still if you want to upload larger size than 10MB image upto 200MB , then send us email at info@fotoenchanter.com , so that we will send you dropbox linkon your email address, in which you can drop larger size images and upload a single or multiple images .
Maximum photos I can upload at a time?
In order to give everyone the best possible service, we limit the number of uploads per order to 20 photos. It is not a problem to have a larger order but we want to keep things moving for all our valued clients so we make special arrangements for larger orders to use a faster volume based FTP route to upload their images - please contact us at info@fotoenchanter.com so we can help you with this if you need to upload more than 20 images at a time.
What photo formats do you accept?
All kinds of digital photos are accepted with each single file size being under 10MB. In details,we accept these photos:- JPG/JPEG,BMP or bmp , TGA , GIF, PNG photos (may be called jpg in lower case - it is all the same!)- TIFF and PSD files - Most RAW files (NEF, CR2, CRW, DNG...)
How long do I need to wait for my photos?
Our turnaround time is 20 hours for any single image but based on the service you choose. For Bulk of Photos , it may take a little longer to get the best results but we will confirm expected timings to you within 24 hours for this service once we have assessed the level of work required to reach your expected standard.
What can I do if I am unhappy with work?
Foto Enchanter has a 100% satisfaction guarantee. If you are unhappy with the new photos, we can do unlimited revisions for FREE of cost intill you are satisfied, so you can instead issue further instructions to allow us to enhance the image to your satisfaction. It may be that there was some misunderstanding of your instructions at the beginning but whatever your concern, please add additional instructions or explanations to help the designer to better understand your expectation and improve the work and we can ensure that you get exactly what you wanted. We are sure your revision image will be exactly as you wanted it second time around but if for any reason we cannot meet your full expectations, we promise to give a FULL REFUND and credit on any image that does not meet your satisfaction. We cannot say fairer than that!
Can you always do everything I want?
There is virtually nothing we cannot do! However very occasionally what you may need us to do within the realms of the image provided may be completely unworkable. Before we start to work on you photos, our design team will carefully look at your photos and instruction. If we do not think your instruction is possible, we will contact you about your order and provide a full refund as soon as possible.
What is a Reference Picture?
A Reference Picture can help you better describe how you want your photo to be enhanced. For example: If Sallysnose.jpg has a similar look to that which you are trying to achieve in your photo,then you can set it as Reference Picture and tell us in the instruction, e.g. 'make my nose the same as the Sally in reference picture Salysnose.jpg'. You do NOT need to pay any credit for a Reference Picture and it is possible to add this to the Gold orPlatinum service.
How do I get my completed photos?
As soon as your image is completed, an email notification will be sent to you with a special link, which will lead you to the project page. Please log into your account if required and review your completed image. If you are completely happy the enhanced image, please select 'Approve' which will enable you to download it without the watermark in place. If you would like anything amended slightly then please click on 'Not approved yet' and outline what you would like changed or edited differently.